Subscription & Cancellation Policy

This policy explains how memberships and recurring plans work at The Zen Bloom Collective, including renewals, cancellations and refunds. It applies alongside our Terms of Use.

1. How subscriptions work

• Memberships are billed monthly or annually, depending on the plan you choose at checkout.
• Your subscription starts the day you complete payment and renews automatically at the end of each billing period.
• You are charged using the payment method on file via Stripe.
• Prices and included benefits are those shown at the time of your purchase or renewal.

2. Renewals

Subscriptions renew automatically until you cancel. We will email you receipts for each renewal. If a payment fails, we will retry the charge for up to a few days; if it still fails, member benefits may be paused until billing is resolved.

3. How to cancel

You can cancel anytime in one of two ways:

• From your Member Area → Billing, click “Manage subscription” to open the Stripe customer portal and cancel.
• Or email help@zenbloomcollective.com from the address linked to your account.

When you cancel, your membership remains active until the end of the current billing period, you will not be charged again. We do not prorate refunds for unused time in a billing period.

4. Refunds

Inner Bloom memberships unlock instantly: 300+ done-for-you captions, the Content Studio, the AI image generator, your brand kit, and every dashboard we add. Because that library and the per-member AI generations are delivered the moment you join, we handle refunds based on actual usage rather than a blanket policy.

• 30-day money-back guarantee on Inner Bloom: within 30 days of your first paid charge (whether that's after a free trial converts or a direct signup), email us at help@zenbloomcollective.com and we'll refund that charge in full. No forms, no phone calls, no questions asked.
• Free trial → first charge on day 8: we email you on day 6 as a reminder. If your card is charged on day 8 and you'd rather not continue, the 30-day window above still applies, just email us.
• After 30 days, memberships are non-refundable for the current billing period because you've already taken delivery of the content. You can cancel anytime to stop future renewals and keep full access through the end of the period you've paid for.
• Annual plans: the 30-day guarantee applies from the first annual charge. After it, we don't prorate the remaining months, but you keep full access until the end of your year.
• One-time digital products & content packs: non-refundable once files are delivered or downloaded. If you can't access something you bought, tell us and we'll fix it.
• Bloom & Post 365 Dashboard (lifetime, $497 or Etsy): because this is a one-time purchase that delivers a full year of ready-to-use content the moment you log in, refunds are limited. We'll refund in full within 14 days of purchase, as long as your access log shows fewer than 3 dashboard sessions. After 14 days, or after 3 or more sessions (whichever comes first), the purchase is non-refundable, you've effectively taken delivery of the year. If anything's broken or you can't get in, email us and we'll sort it.
• Duplicate or accidental charges: contact us within 14 days and we'll refund the duplicate.

You always keep what you downloaded. Any AI images you saved to your device while you were a member are licensed to you forever, even if you later cancel or get a refund. What ends at cancellation is access to the live library and to new generations, not the files already on your computer.

Nothing in this policy limits any non-waivable consumer rights you may have under the laws of your jurisdiction.

4a. What happens when you cancel

• You keep full access to the Inner Bloom (Content Studio, current month's drop, dashboards, AI image generator) until the end of your paid billing period.
• After that, the live library and new AI generations switch off. You won't see new monthly drops or be able to generate more images.
• Any captions you copied to your notes and any AI images you downloaded stay yours, with a perpetual commercial licence, even after cancellation.
• If you rejoin later, your saved favourites and planner come back with you.

5. Price changes

We may change subscription prices from time to time. If your price changes, we’ll email you at least 30 days before the next renewal, so you can decide whether to continue.

6. Pausing or downgrading

Need to take a break? Email help@zenbloomcollective.com and we’ll do our best to accommodate a short pause or a downgrade instead of a full cancellation.

7. Account termination

We may suspend or terminate a subscription for serious violations of our Terms of Use (for example, sharing logins or redistributing our content). In those cases, refunds are at our discretion.

8. Contact

Questions about your subscription? Email help@zenbloomcollective.com from the email address on your account and we’ll get back to you within 2 business days.